Refund policy

Refund & Return Policy

 

 

Eligibility for Returns

 

• Items must be returned within 14 days of delivery.
• Products must be unused, unlit, and in their original packaging.
• Proof of purchase (receipt or order confirmation) is required.

 

Non-Returnable Items

 

• Custom-made or personalized candles.
• Sale or clearance items.
• Used or damaged candles (unless due to a fault on our part).

 

Damaged or Faulty Products

• If your order arrives damaged or faulty, please contact us within 48 hours of delivery with photos of the product and packaging.
• We will offer a replacement, store credit, or full refund.

 

Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 5–10 business days.

 

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty or incorrect.
• We recommend using a trackable service for returns, as we are not responsible for lost return parcels.

 

 

 

 

2. Exchange Policy

 

• Exchanges are only available for items of the same value.
• If the desired item is unavailable, you may opt for store credit or a refund.